Guest policies at The Platinum Pebble
- Customer Service
- Guest policies at The Platinum Pebble
B&B RESERVATIONS AND DEPOSIT PAYMENT POLICIES
There is a minimum two-night stay during “High Season". A single night reservation may be accepted with the understanding that there will be premium charge of $30 for the stand-alone night. A minimum three-night stay is required in "High Season" if it includes a Saturday night.
In "Tranquil Season" there is a minimum two-night stay for weekends.
The acceptance of a reservation is made with the understanding that the guest is financially responsible for the entire period of time reserved. For all reservations a guarantee of one half the total amount is required at time of booking and the balance is due 14 days prior to your arrival. Reservations may be guaranteed with credit card or personal check. We request that checks be received within 5 days of reserving to maintain the reservation. Credit card payments may require an imprint of the actual card upon arrival.
B&B CANCELLATION POLICY
We require cancellation notice 14 days before scheduled arrival for full refund, less $30.00 service charge. If cancellation is less than 14 days, refund less $30.00 service charge is subject to re-rental of accommodations without loss to The Platinum Pebble. For partial cancellation of stays or leaving early, the reservation holder is responsible for payment of days cancelled unless a 14 day notification is given. If multiple rooms are reserved the policy becomes a 30 day cancellation policy and a $30.00 per room fee.
STATE & LOCAL TAXES
Taxes will be added to our stated rates charged for rooms at the tax rates currently required by the respective governments.
ACCEPTED FORMS OF PAYMENT
Cash, personal checks and credit card (Discover, MasterCard, Amex, Diners Club or VISA only).
CHECK IN, CHECK OUT AND PARKING
Check in time is 3:00 PM to 7:00 PM. Please notify the innkeeper if you anticipate arrival after 7:00 PM, so late arrival arrangements may be made.
Check out time is by 11:00 am.
On premises free parking is provided for one vehicle per room.
NON-SMOKING POLICY
For the well being of all our guests and to comply with our insurance guidelines, there is no smoking inside any of our two buildings or outside on the property. The Platinum Pebble strictly adheres to this “no smoking” policy. Any guests violating this policy will be asked to leave immediately, and we reserve the right to charge a cleaning fee of $250 should it be determined a guest has smoked in our Inn.
MISCELLANEOUS
- The Platinum Pebble welcomes guests aged 16 and older in our Cape Cod Bed and Breakfast.
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No guest pets are allowed on the premises. The innkeeper will provide references to nearby kennels that will gladly house your cat or dog.
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186 Belmont Road,
West Harwich, MA 02671
