Please Note | We Are An Adults Only Inn
The Platinum Pebble Boutique Inn does not accept children. Guests must be 21 to check-in to our Cape Cod Luxury Inn or must be aged 18 or over and with a spouse/parent/guardian.
(If you book the entire inn, eight rooms, which must be done by phone, then children are allowed. There is a $500 cleaning fee when the entire inn is booked for an event, gathering or wedding party.)
Inn RESERVATIONS AND DEPOSIT PAYMENT POLICIES
There is a minimum three-night stay during “High Season” (mid-June through mid-September) and a minimum two-night stay is required during the “Shoulder Season.” One night stays are often available in the main inn during the Tranquil season (October through April) or are sometimes possible at the last minute during the High and Shoulder seasons, so please call for availability.
The acceptance of a reservation is made with the understanding that the guest is financially responsible for the entire period of time reserved. All reservations require a deposit of one half the total amount is required at time of booking. The balance is due 14 days prior to your arrival date. One night reservations are paid in full in advance.
Inn CANCELLATION POLICY
The unexpected happens. Our cancellation policy protects us as a small business with a limited number of rooms available. Trip Insurance protects you, the consumer, against the unexpected. We recommend that you consider purchasing trip cancellation insurance just in case. We are unable to make exceptions to the cancellation policy, so please purchase trip insurance if you would be disappointed to lose your deposit.
The cancellation window is as follows for reservations booked directly with us:
~Up to 14 days prior to your arrival date, your deposit will be refunded in full to the credit card used to make the reservation (less a $100 cancellation fee), OR you may take a gift certificate (for the amount of your deposit less the $100 cancellation fee) which valid for 5 years.
~ Reservations cancelled 14 days or less prior to arrival date are the full responsibility of the guest. If we are able to rebook nights, you will be refunded for the nights we are able to rebook the room less a $100 cancellation fee. When refunds are made, they will be after your original check-out date. (If you book through an online travel agent (i.e Expedia, Booking.com) the cancellation policy is as listed on that platform (they vary by site but usually 28-30 days), and is non-refundable). There are NO exceptions whether due to medical or family emergencies, inclement weather, missed or cancelled flights, ferry reservations, COVID-19, etc. When in doubt, or if you would be disappointed to lose your deposit, please purchase travel insurance!
~ One Night reservations have a 14 day cancellation window. Within 14 days, there is a forfeiture of the total deposit amount.
~ There are no refunds of deposits for No-Show’s or Early Departures. The reservation is the full responsibility of the guest.
STATE & LOCAL TAXES
Taxes will be added to our stated rates charged for rooms at the tax rates currently required by the respective governments (presently 14.45%).
ACCEPTED FORMS OF PAYMENT
Cash or personal checks (received up to 3 weeks prior to arrival) and credit cards (Discover, MasterCard, American Express or VISA).
CHECK IN, CHECK OUT AND PARKING
Check in time is 3:00 PM to 6:00 PM. Unless you are purchasing a package offering an early check-in option, please do not arrive before 3PM – we may not be available! Please notify the innkeeper if you anticipate arrival after 6:00 PM so that late arrival arrangements may be made.
Check out time is by 11:00 am.
Contactless check-in and check-out is available. On premises free parking is provided for one vehicle per room.
Note: Guests may not park on the property, use any amenity or enter the Inn until check-in time. We have limited parking, and we spend the hours between check-out and check-in cleaning rooms and the Inn common spaces to prepare for your arrival. With the cleaning and sanitizing procedures we have in place, we need this time to prepare your room. We regret that we cannot accommodate last minute early check-ins, so please plan your day accordingly. If you need ideas on what to do, call us the day before and we are happy to make suggestions!
NON-SMOKING POLICY, SCENT and Open Flames
For the well being of all our guests and to comply with insurance guidelines and town fire ordinances, there are no candles and no smoking, including vaping and e-cigarettes, inside the Inn, pool area, or immediate area surrounding the inn, except in the designated smoking area in the back of the property. The use of scent diffusers and other aromatherapy products are not allowed in the rooms. Guests who violate this policy will be charged $250 and may be asked to leave. There is no cooking or eating meals in the guest rooms, and cooking appliances (such as waffle makers) will be held in the office until your departure and you may be charged a $250 fee for disregarding this rule. The hotel will charge a cleaning fee of $250 plus any damages and/or lost revenue from an uninhabitable room.
MISCELLANEOUS
- The State of Massachusetts has lifted the COVID-19 restrictions on most businesses. The Platinum Pebble staff will continue with the CDC/Health Department requirements regarding cleaning protocols to keep our guests and staff safe, however, masks are no longer required and may be worn at the discretion of our guests. Hand sanitizer and a hand washing station are available in the main inn common room. Guests agree to hold harmless the Platinum Pebble Boutique Inn and their staff should they become ill during their Cape Cod vacation.
- Guest’s pets are not allowed on the premises without prior permission by owners. We do have a dog friendly room and this must be booked by phone, there are breed restrictions and rules for dogs that will be reviewed prior to the reservation being made. The innkeeper can provide references to nearby kennels that will gladly house your dog. There is a dog cleaning fee of $50 per day. Guests are responsible for any damage done to room, other guests, or property by their dog.
- To maintain the relaxed atmosphere and peace of mind of all guests, use of the Property and Amenities are for Registered Guests only. There are no guests of guests….
- We ask that guests refrain from using cell phones in Public areas out of respect for other guests.
